Shipping policy
Shipping Policy
At ThrymCore, we are committed to delivering your Keyboards, Mice, and Controllers with reliability and care. This policy outlines our standard shipping process, costs, and delivery expectations.
Shipping Method
We offer a single, streamlined shipping option: Standard Shipping. This method is available for all orders placed on our website, covering all product categories including Keyboards, Mice, and Controllers.
Shipping Costs
Shipping fees are calculated based on the total weight of your order and your delivery address. The exact cost will be displayed at checkout before you complete your purchase. Please note that we do not offer free shipping on any orders, regardless of order value or product type.
Processing Time
Orders are processed within 1–2 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Time
Delivery times vary depending on your location. Estimated transit times are as follows:
- Domestic orders: 3–7 business days
- International orders: 7–14 business days
Please note that these are estimates and actual delivery times may be affected by customs clearance, weather conditions, or other unforeseen circumstances.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your package's progress through the carrier's website. If you have any questions about your shipment, please contact us at [email protected].
Shipping Restrictions
We currently ship to most countries worldwide. However, some remote areas or regions with specific customs regulations may experience longer delivery times or additional fees. It is your responsibility to check any import duties or taxes that may apply in your country.
Lost or Damaged Items
If your package is lost or arrives damaged, please contact our support team at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.
Contact Us
For any shipping-related inquiries, please email us at [email protected]. Our team is available to assist you with tracking, delivery concerns, or any other questions.