Faq
General Questions
What products does ThrymCore offer?
ThrymCore specializes in high-performance keyboards, mice, and controllers for gaming and professional use. Our inventory includes mechanical keyboards, wireless mice, ergonomic controllers, and accessories.
Are your products compatible with all devices?
Most of our keyboards and mice support Windows, macOS, and Linux systems. Controllers are compatible with PC, PlayStation, Xbox, and Nintendo Switch, depending on the model. Please check individual product specifications for full compatibility details.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary based on your location. You can view estimated shipping fees during checkout.
Orders & Payments
How can I place an order?
Simply browse our catalog, add desired items to your cart, and proceed to checkout. You will need to provide a shipping address and payment details to complete the purchase.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement. Please email [email protected] with your order number and request. After this window, we begin processing and cannot guarantee changes.
Shipping & Delivery
How long does delivery take?
Standard delivery typically takes 5–10 business days within the US and 10–20 business days internationally. Express shipping options are available at checkout for faster delivery.
Will I receive a tracking number?
Yes, once your order ships, you will receive a confirmation email with a tracking number and link to monitor your package.
What if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us at [email protected] within 7 days of the expected delivery date. We will assist with a replacement or refund.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused, in original packaging, and in resalable condition. Return shipping costs are the responsibility of the customer unless the item is defective.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We will provide a return authorization and instructions.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. Funds will be credited to your original payment method.
Product Support
My keyboard/mouse/controller is not working properly. What should I do?
First, try basic troubleshooting: check connections, update drivers, or reset the device. If the issue persists, contact us at [email protected] with a description of the problem and your order details.
Do you provide warranty on your products?
Yes, all ThrymCore products come with a 1-year limited warranty against manufacturing defects. This does not cover damage from misuse, accidents, or normal wear and tear.
How can I find product manuals or software?
Product manuals and software downloads are available on each product page. If you cannot find what you need, email [email protected] for assistance.