Privacy policy

Privacy Policy

At ThrymCore, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our online store and purchase products such as keyboards, mice, and controllers. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This includes:

  • Personal Identification Information: Name, shipping address, billing address, and email address ([email protected]).
  • Payment Information: Credit card details or other payment method data, processed securely through our third-party payment processors. We do not store full payment card numbers.
  • Order Details: Products purchased, order history, and transaction records.
  • Technical Data: IP address, browser type, device information, and browsing behavior on our site (e.g., pages viewed, time spent).

2. How We Use Your Information

We use your data solely for the following purposes:

  • To process and fulfill your orders, including shipping and delivery.
  • To communicate with you about your orders, returns, or inquiries via email ([email protected]).
  • To improve our website, product offerings, and customer service.
  • To comply with legal obligations, such as tax and accounting requirements.
  • To send occasional promotional offers or updates, only if you have given explicit consent. You can opt out at any time.

3. Data Storage and Retention

We store your personal data on secure servers located in data centers that comply with international security standards. We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, order-related data is kept for a period of 5 years after your last purchase for accounting and warranty purposes. After that, it is securely deleted or anonymized.

4. Data Protection and Security

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

  • SSL/TLS encryption for all data transmitted between your browser and our website.
  • Firewalls and intrusion detection systems.
  • Regular security audits and vulnerability assessments.
  • Restricted access to personal data only to authorized personnel who need it to perform their duties.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted service providers who assist us in operating our business, such as:

  • Payment processors (e.g., Stripe, PayPal) for transaction handling.
  • Shipping carriers (e.g., FedEx, UPS) for order delivery.
  • IT service providers for website hosting and maintenance.

These third parties are contractually obligated to protect your data and use it only for the specific services they provide. We may also disclose information if required by law or to protect our rights.

6. Your Rights

Under applicable privacy laws, you have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Ask us to correct any inaccurate or incomplete information.
  • Deletion: Request the deletion of your data, subject to legal retention requirements.
  • Objection: Object to the processing of your data for marketing purposes.
  • Data Portability: Request a transfer of your data to another service provider.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can manage cookie settings through your browser. Disabling cookies may affect site functionality. We do not use cookies for targeted advertising without your consent.

8. International Transfers

If you are located outside the country where our servers are based, your data may be transferred to and processed in a different jurisdiction. We ensure that such transfers comply with applicable data protection laws, including Standard Contractual Clauses or equivalent safeguards.

9. Children's Privacy

ThrymCore does not knowingly collect personal information from children under the age of 16. If we become aware that a child has provided us with data, we will take steps to delete it promptly. If you believe a child has shared information with us, please contact us at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us at [email protected]. We are here to help and will respond promptly.