Refund policy
At ThrymCore, we are committed to ensuring your satisfaction with every purchase of Keyboards, Mice, and Controllers. Please review our refund policy below for detailed information on returns and refunds.
Eligibility for Refunds
To be eligible for a refund, items must be returned within 30 days of the delivery date. Products must be unused, in their original packaging, and in the same condition as received. We reserve the right to refuse refunds for items that show signs of wear, damage, or missing components.
Non-Refundable Items
The following items are not eligible for refunds:
- Opened or used software, including digital downloads or activation codes.
- Customized or personalized products.
- Items marked as "Final Sale" or "Clearance."
- Gift cards or store credit.
Return Process
To initiate a return, please contact our support team at [email protected] with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping. Returns without an RMA number may be delayed or rejected.
Refund Timeline
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to your original payment method. Please note that shipping costs are non-refundable, and you are responsible for return shipping fees unless the item is defective or incorrect.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs, after verification.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, please email us at [email protected] with your order details.
Contact Us
For any questions regarding this refund policy, please reach out to our support team via email at [email protected]. We are here to help.